Welcome to V23 Nursery, LLC. By purchasing from us, you agree to the following terms and conditions. These policies are intended to protect both our customers and our business while ensuring healthy plant care and fair transactions.

 

General

 

• All sales are subject to availability.

• Plant sizes, color, fullness, blooms, and growth stages naturally vary and may differ from photos or descriptions.

• Customers are responsible for reviewing plants and products before purchase or pickup.

• • Once plants leave our care, proper watering, sunlight, temperature, soil, and maintenance become the customer’s responsibility.

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Pickup Orders

 

• At this time, V23 Nursery, LLC is pickup only.

• Customers will be contacted when orders are ready.

• Orders not picked up within the agreed pickup timeframe may be canceled or restocked unless prior arrangements are made.

 

Payment

 

• Payment is due at the time of purchase unless otherwise agreed upon for approved wholesale accounts.

• Prices are subject to change without notice.

• Returned checks may be subject to additional fees.

 

Plant Health & Warranty

 

• We strive to provide healthy, high-quality plants.

• Because plants are living products and care conditions vary, we cannot guarantee long-term survival after pickup.

• Minor cosmetic imperfections, transplant stress, weather damage, or seasonal changes are not considered defects.

 

Availability & Substitutions

 

• Inventory changes frequently and availability is not guaranteed.

    • If a substitution is necessary for a preorder or special order, the customer will be contacted for approval whenever possible.

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Limitation of Liability

 

• V23 Nursery, LLC is not responsible for plant damage, loss, or failure caused by improper care, pests, weather, wildlife, neglect, transplant shock, or environmental conditions after pickup.

• Liability is limited to the original purchase price of the product.

 

Intellectual Property

 

• All logos, branding, photos, designs, and content belonging to V23 Nursery, LLC may not be copied or used without permission.

 

Policy Changes

 

• V23 Nursery, LLC reserves the right to update policies, pricing, and terms at any time without prior notice.

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24-Hour Refund Policy

 

for V23 Nursery, LLC

 

Due to the living nature of plants, we offer a limited 24-hour refund or replacement policy under the following conditions:

 

Eligible Refunds or Replacements

 

Customers must contact us within 24 hours of pickup with:

 

• Proof of purchase

• Photos of the plant/product

• Description of the issue

 

Refunds or replacements may be approved if:

 

• The wrong item was provided

• The plant was severely damaged or unhealthy at pickup

• There was a confirmed issue caused prior to pickup

 

Non-Refundable Items

The following are non-refundable:

 

• Plants damaged after pickup

• Neglect, overwatering, underwatering, sunburn, frost, pests, or improper care

• Clearance or discounted items

• Custom orders or special orders

• Soil, amendments, pots, or hard goods that have been opened or used

 

Refund Process

 

• Approved refunds will be issued to the original payment method whenever possible.

• Replacements may be offered instead of refunds depending on product availability.

• V23 Nursery, LLC reserves the right to deny refunds that do not meet policy requirements.

 

Important

 

Plants are living products and may naturally change appearance due to weather, transport, or transplant stress. Proper care immediately after pickup is essential.

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